1. General information
3. Technical terms of using the Belle Art service
4. Terms of participation in the Belle Art service
5. Complaint proceedings related to the provision of electronic services
9. Availability of products
11. Delivery of products
12. Policy of technical breaks
13. Complaint proceedings
14. Withdrawal from the Product Sales Agreement
15. Provisions regarding Customers who are not Consumers
16. Out-of-court ways to handle complaints and redress access to these procedures.
17. Transitional provisions.
18. Final provisions
1. General information
1.1. These Regulations regulate the rights and obligations related to your use of our Belle Art website – available at www.belleart.eu and the rules applicable in the event that you purchase goods through us.
2.1. The phrases contained in these Regulations mean:
2.1.1. “Belle Art. Sp. z oo “- Belle Art Limited Liability Company with its registered office in Wrocław at al. Gen. Józefa Hallera 78/7, entered into the Register of Entrepreneurs of the National Court Register by the District Court for Wrocław-Fabryczna VI Commercial Division of the National Court Register under KRS number: 0000752811, Tax ID: 8943133836, REGON: 381557813, e-mail address – contact @ belleart. eu.
2.1.2. “Belle Art” – run by Belle Art. Sp. z o. o. internet transaction website, available on the website www.belleart.eu. By using the terms “Belle Art”, “Service” and “Platform” in the Regulations and other available documents, we refer to Belle Art.
2.1.3. “Product” – the product being sold via the Website.
2.1.4. “Regulations” – this document defining the principles of using Belle Art., In particular your rights and obligations, as well as the rights and obligations of Belle Art. Sp. z o. o.
2.1.5. “Contract” – a contract for the provision of free electronic services – concluded voluntarily by the User from Belle Art. Sp. z o. o. at the time of confirming the Registration, in accordance with 4.8. Regulations. In the scope of services provided electronically, these Regulations are the regulations referred to in art. 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002 No. 144, item 1204, as amended).
2.1.6. “Sales Agreement” – a sales agreement within the meaning of the Civil Code, concluded with the use of means of distance communication and regarding sales by Belle Art. Sp. z o. o. to the User of the Product or Products for payment of the price plus any shipping costs, i.e. the purchase of the Product or Products by Belle Art.
2.1.7. “Data” – content, information, photos, entries, comments that you voluntarily place in Belle Art, processed by Belle Art. Sp. z o. o. with consent and only to the extent to which Belle Art. Sp. z o. o. Your consent will be obtained.
2.1.8. “Personal Data” – all information about an identified or identifiable natural person collected in connection with the use by Belle Art Users for the purposes indicated in this website.
2.1.9. “User” – an adult who uses the Website. 2.1.10. “Registration / Login” – email address and password entered by you in Belle Art at the initial stage of creating an Account and possible modification of Personal Data saved on the Account, enabling subsequent identification when using Belle Art.
2.1.11. “Account” – an IT record kept free for you by Belle Art. Sp. z o. o. where your personal data is collected and information about your activities under Belle Art. Access to the Account enables you to be identified in Belle Art. The creation of an Account is not required for using Belle Art and making purchases via the Website.
2.1.12. “Basket” – IT tool available in Belle Art, enabling you to collect selected Products that you intend to purchase, and then a one-time confirmation of purchase offers submitted independently of each other in the form of an order.
2.1.13. “Client” – User having full legal capacity (and also having limited legal capacity, if he acts with the consent of his parents or guardians) and thus entitled to purchase Products via Belle Art.
2.1.14. “Civil Code” – Civil Code Act of April 23, 1964 (Journal of Laws of 2014, item 121, as amended).
2.1.15. “Consumer” – a natural person making a legal transaction with an entrepreneur not directly related to its business or professional activity.
3. Technical terms of using the Website
3.1. Driving through Belle Art Sp. z o. o. The website includes mainly the following functions and free services:
3.1.1. Access to the transaction platform, including through running and administration by Belle Art Sp. z o. o. your Account, enabling the purchase of Products presented in Belle Art;
3.1.2. Sharing by Belle Art Sp. z o. o. server space in order to put Data in it.
3.2. Minimum technical requirements, the fulfillment of which is necessary to cooperate with the IT system used by Belle Art, including the conclusion of the Agreement or the Sales Agreement, include: (1) an operating system supporting Internet browsers such as Safari, Google Cgome, Edge, Mozilla Firrfox, Opera or Internet Explorer (2) Internet access (3) access to email. In order to conclude a Contract or a Sale Agreement, the User must have a valid / active e-mail address, as well as in certain cases a keyboard or other pointing device, enabling correct completion of electronic forms.
3.3. The website does not automatically collect any information, except for cookies.
3.4. In situations specified in item 17.1, Belle Art Sp. z o. o. has the right to temporarily cease or limit the provision of services mentioned in point 3.1 above. In such a situation, the remaining provisions of the Regulations shall apply accordingly. In relations with non-Consumer Users, Belle Art Sp. z oo is not responsible for temporary lack of access to the Website due to the reasons set out above.
3.5. Belle Art Sp. z oo will inform Users about the suspension or limitation of the provision of services, in particular by posting an appropriate message on the Website.
3.6. Temporary suspension or limitation of the provision of services does not affect the Users’ rights resulting from the provisions of applicable law, in particular the right to terminate the Agreement.
4. Conditions for participation in the Website
4.1. Access to the Products presented in Belle Art is also possible for unrealized Users.
4.2. Creation and use of an Account at Belle Art is in the scope provided by Belle Art Sp. z oo and free voluntary and free services.
4.3. By marking the “I have read and accepted the Belle Art Regulations” during the Registration and Purchase process, you confirm that you have read, understood and accept these Regulations and agree to all of these terms and conditions and undertake to comply with them.
4.4. Personal Data contained in the registration form, subsequently changed when using the Website, must be true and the Data placed under the Account must be lawful, in particular, must not violate the rights of third parties. A Website User may only be an adult person, as well as an underage person, if he acts with the consent of his parents or guardians.
4.5. Belle Art Sp. z oo may make registration or use of Belle Art conditional upon your credibility.
4.6. As a result of proper registration, Belle Art. Sp. z o. o. creates an Account for you, assigned to the e-mail address and password submitted in the registration form.
4.7. The account assigned to your email address is also created automatically when you make your first purchase through Belle Art
4.8. The account may contain, in particular, your Personal Data, provided by you in the registration form and when shopping. If you later change any of these Personal Data, you should immediately update them using the appropriate form available in Belle Art, or you can submit a wish to change to the Customer Service Office by sending an e-mail to: firstname.lastname@example.org.
4.9. If you want to make full use of Belle Art services, do not delete the Personal Data referred to in point. 4.8. The Personal Data provided by you may not be incomplete, out of date or untrue. A request to delete Personal Data will be tantamount to termination of the Agreement by notice in accordance with point 4.14.
4.10. You can not own more than one Account. Creating a larger number of Accounts assigned to different e-mail addresses may cause difficulties when completing the order.
4.11. You may not use other Users’ Accounts and share your Account with other people.
4.12. If the access data to the Account has been taken over by third parties, we ask you for immediate information and to explain the circumstances of their takeover.
4.13. Accounts are not transferable.
4.14. You have the right to terminate the Agreement with Belle Art Sp. z oo (regarding a specific Account) without indicating the reason, by sending an e-mail to the following address: email@example.com, with the subject “RESIGNATION”.
4.15. For important reasons (including in particular in connection with the change of law, your actions that we consider to be harmful to Belle Art, gross violation by you of the provisions of these Regulations, flagrant violation of the law or the terms of the Agreement) Agreement concluded by you with Belle Art sp. z o. o. (regarding a specific Account) may be terminated by each of the Parties with a seven-day notice period.
4.16. If the Agreement has been terminated by Belle Art Sp. z o. o. you can not re-register without the prior consent of Belle Art Sp. z o. o.
4.17. In the cases mentioned in point 4.14. and 4.15., Belle Art Sp. z oo will delete your Account. As a result of deleting the Account, any of your Personal Data entered into the Account will be irrevocably deleted. Belle Art Sp. z o. o. reserves the right to retain Personal Data entered by you within the Account for the purpose of claiming any claims related to Your use of the Website and for the purpose of complying with the provisions of law, making these Personal Data available to competent authorities and other legally regulated cases.
4.18. Belle Art Sp. z o. o. may for important reasons change the rules of Your use of the Website – including limiting the delivery methods and payment methods, as well as placing orders. Important reasons in the sense of the previous sentence are cases when (closed catalog):
4.18.1. You use the services offered by Belle Art Sp. z oo in a manner inconsistent with these Regulations or in a way that justifies the assumption that you act intentionally to the detriment of Belle Art Sp. z oo;
4.18.2. You provide address data that raises objectively justified doubts as to their correctness or truthfulness, and despite telephone contact or via e-mail, these doubts will not be removed.
5. Complaint proceedings related to the provision of electronic services
5.1. Complaints related to the provision of electronic services under the Agreement may be submitted, for example:
5.1.1. in writing to the following address: Aleja Generała Józefa Hallera 78/7 53-318, Wrocław, Poland;
5.1.2. in electronic form via e-mail to the following address: firstname.lastname@example.org.
5.2. It is recommended that the User provides in the description of the complaint:
(1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity;
(2) requesting the User and
(3) contact details of the complaining party – this will facilitate and speed up the handling of complaints by Belle Art Sp. z o. o. The requirements specified in the preceding sentence are only recommendations and do not affect the effectiveness of complaints filed without the recommended description of the complaint.
5.3. Responding to complaints by Belle Art Sp. z o. o. takes place immediately, not later than within 14 days from the date of its submission.
6. Terms of sale on the Website
6.1. Presentation of Products Belle Art Sp. z o. o. as part of the Website may change. The presentation does not constitute an offer within the meaning of the provisions of the Civil Code, but an invitation to enter into an Agreement within the meaning of art. 71 of the Civil Code, directed by Belle Art Sp. z oo to the User.
6.2. In order to conclude a Sales Agreement, you must provide your Personal Data.
6.3. The products presented under Belle Art are limited in time and in quantity. The number of Products that is displayed at Belle Art is for information only and is subject to change without notice. Belle Art Sp. z o. o. may limit the maximum number of offers for the purchase of a given Product, which may be submitted by one Client in order to ensure fair trading conditions for all Clients.
6.4. Each Product given in your order is subject to a separate offer.
6.5. At the first stage of the offer submission, selected Products visible in the Basket should be confirmed. According to the Belle Art Products booking system, the Product will be removed from the Cart automatically if it is withdrawn by Belle Art Sp. z oo or the number of available Products will be exhausted.
6.6. After confirming the order by clicking “Place an order”, you automatically go to the second stage – “Deliveries” – in which you should provide contact details necessary for the delivery, i.e. name, surname, address, telephone number and e-mail address.
6.7. After correctly completing all necessary fields, you automatically go to the third stage, called “Payment”, where you can choose a specific form of payment for the order – via bank transfer, via PayPal and Przelewy24. After selecting the system, you will be redirected to external websites of payment service providers as a Settlement Agent to make a payment for the delivery of the selected Product.
6.8. After completing the above steps, you receive an email within 24 hours confirming the conclusion of the Sales Agreement (the moment of conclusion of the Sales Agreement) or containing information about the non-acceptance of the offer. Information about the lack of acceptance means that the order has not been accepted for execution, and Belle Art Sp. z oo returns you the amount of payment made immediately. If you do not receive an email confirming the conclusion of the Sales Agreement or containing information about the non-acceptance of the offer in the above-mentioned period, you should immediately contact Belle Art Sp. z o. o. via the contact form placed on the Website, in the Contact tab, in the e-mail form, or by sending an e-mail to the following address: email@example.com, entering “NO CONFIRMATION” in the subject line. If within 24 hours no confirmation by Belle Art Sp. z o. o. conclusion of the Sale Agreement, this means that the order has not been accepted for execution (the offer has not been accepted), and Belle Art Sp. z oo returns the payment amount immediately.
6.9. After confirming the Products displayed in the Basket, and before making a payment for the delivery of the selected Product or selected Products, you will be asked by Belle Art Sp. z o. o. provide a full address for the shipment of the Product, which can not be changed until the transaction is finalized. Any subsequent change of the address to ship the Product before finalizing the transaction may, however, be made at your request, by e-mail sent to the following address: firstname.lastname@example.org, containing the phrase “CHANGE OF ADDRESS” in the subject. The effectiveness of the application submitted by you depends on the date of shipment of the Product.
6.10. Belle Art Sp. z o. o. reserves the right to change the prices of the Products presented at any time, until payment is made for the Product.
6.11. Belle Art Sp. z o. o. reserves that until the payment for the selected Product is made, the Product remains the property of Belle Art Sp. z o. o.
6.12. Belle Art Sp. z o. o. reserves the right to refuse to sell the Product in the event you violate the terms of the Regulations or the provisions of applicable law.
7.1. The administrator of the Personal Data is Belle Art Sp. z o. o.
7.2. Providing Personal Data by the User is voluntary, but necessary to conclude an Agreement or a Sales Agreement.
7.3. Belle Art Sp. z oo applies appropriate technical and organizational measures to ensure protection of Personal Data being processed.
7.4. The User’s Personal Data provided in the framework will be processed by Belle Art Sp. z o. o. in specific, specified purposes indicated within the Website.
7.5. The User has the right to lodge a complaint with the competent authority for the protection of personal data (the President of the Office for Personal Data Protection), the right to access his personal data, demanding rectification, deletion, limitation of processing and data transfer under the terms of applicable law.
7.7. Using some functionalities of the Website, the User may be redirected to external websites (for example, websites available at www.facebook.com and www.instagram.com and websites of entities cooperating with Belle Art. Sp. Z oo in the field of marketing and advertising). We recommend that you read the rules on the protection of personal data used by these websites.
8.1. Exclusive rights to content provided / posted on the Website by Belle Art Sp. z o. o., in particular copyrights, the name of the Website (trademark), graphical elements, software and data base rights included in it, are protected by law and Belle Art Sp. z oo or entities with whom Belle Art Sp. z o. o. concluded appropriate agreements. The user is entitled to use the above-mentioned content free of charge, as well as to use content posted in accordance with the law and already disseminated by other Users within, but only for personal use and solely for the proper use of the Website, throughout the world. The use of the above-mentioned content in a different scope is allowed only on the basis of express prior consent, granted by the authorized entity, in writing under pain of nullity.
8.2. Please be advised that the copyrights for designs, graphics and images used by Belle Art Sp. z oo in the Products or presented on the Website have expired pursuant to art. 36 of the Act of February 4, 1994 on copyright and related rights, so they can be commonly used without the need to obtain consent or license.
9. Availability of products
9.1. Belle Art Sp. z o. o. makes every effort to purchase Products for which you place an order. The order is executed, if the selected Products are available at the time of placing the order.
9.2. Realization of offers resulting from the order placed by you follows the sequence of receipt of confirmed offers for individual Products, until stocks run out. Belle Art Sp. z oo makes the best efforts to implement the Sales Agreement and ensure the availability of the Products offered. In certain legal provisions, including in the event of inability to provide, relevant provisions of the Civil Code, including art. 493-495 of the Civil Code, in particular regarding the obligation to return the benefit to the Consumer immediately.
9.3. It is not possible to exchange the product purchased by you.
10.1. Payments are made in one of the forms described in point 6.8. You choose the form of payment. Payments by credit cards (credit) and e-transfers are handled by an external payment service provider. The rules applicable to payments handled by an external payment service provider are set out in the terms of payment made available by an external payment service provider. We recommend that you read the terms of payment and personal data protection rules used by these entities before using the payments supported by an external payment service provider.
10.2. After adding the Product to the Basket and providing the address for shipment referred to in point 6.7, you choose the method of payment for the Product. After the selection you can be redirected to the login page of your bank, the Card Authorization Center or the login page of the PayPal or Przelewy24 websites.
10.3. The payment period for ordered Products if you choose payment via bank transfer is 12 hours. Payments should appear on the invoice no later than the next day, otherwise the order will be canceled. If the money appeared after the order was canceled, it will be returned to the Customer’s account. In the case of delay and any questions, please contact us at email@example.com.
11. Delivery of products
11.1. Belle Art Sp. z o. o. provides the User with the delivery methods indicated each time on the Website.
11.2. The duration of the order, i.e. the delivery of the Products to you, depends on the entity performing the physical delivery of the Products (carrier / courier / Poczta Polska).
11.3. The planned delivery date of the Products is always presented on the Product page. The total time of waiting for the User to receive a given Product (delivery time) consists of the time of order processing (preparation of the Product for shipment) and time of delivery of the Product by the carrier. The time of order processing is counted from the moment of conclusion of the Sales Agreement to the moment of delivery of the shipment containing the Product or Products to the carrier. The time of delivery of the Product by the carrier, which is presented on the Product page and in the Basket when ordering, should be added to the above time.
11.4. Belle Art Sp. z oo is not responsible for non-delivery of Products or delay in delivery of Products caused by incorrect or inaccurate delivery of a delivery address or e-mail address. Belle Art Sp. z oo reserves the right to withdraw from the Sales Agreement in the case referred to in the previous sentence. In addition, Belle Art Sp. z o. o. may claim damages in the amount of delivery costs incurred, caused by incorrect or inaccurate administration of the address.
11.5. The transport and delivery costs of the Products are charged to you, unless the Sales Agreement provides otherwise. Information on the amount of delivery costs is given in the Basket containing selected Products.
11.6. Products are shipped only to addresses on the territory of the Republic of Poland.
12. Policy of technical breaks
12.1. Belle Art. Sp. Z oo makes every effort to ensure the proper and uninterrupted functioning of the Website. Due to the complex nature of the IT system, which is the Website, there may be failures and technical errors caused by problems with the hardware or software. In each case, Belle Art Sp. z o. o. tries to limit as much as possible the negative effects of technical problems.
12.2. In order to develop the Website and minimize the risk of a breakdown, periodic technical breaks are required, during which the relevant changes are introduced in the IT system. Belle Art. Sp. z o. o. ensures that technical breaks are not bothersome to you – for this purpose, if possible, plans them for night hours, and informs you at least a few hours in advance about the time and expected duration of the break.
13. Complaint proceedings
13.1. The products offered through Belle Art can be covered by a manufacturer’s or distributor’s warranty. Detailed warranty conditions and its duration are then provided in the warranty card issued by the guarantor and attached to the Product.
13.2. Na Belle Art Sp. z o. o. is legally obliged to deliver Products without defects.
13.3. If the product received by you is defective, you can use the right under the warranty as per your choice, or – independently – with the rights vested in you under the warranty. Your exercising the rights under the warranty does not affect your liability under the warranty. You can exercise warranty rights for physical defects of the Products regardless of the rights arising from the warranty.
13.4. Belle Art Sp. z oo is responsible to you if the product sold has a physical or legal defect (warranty).
13.5. If the product sold has a defect, you may:
a) submit a statement of price reduction or withdrawal from the contract, unless Belle Art Sp. z o. o. immediately and without undue inconvenience to you, replace the defective Product with a product free of defects or remove the defect. The reduced price should remain in such proportion to the price resulting from the Sales Agreement, in which the value of the Product with the defect remains to the value of the Product without a defect. You can not withdraw from the Sales Agreement if the Product defect is irrelevant;
b) demand replacement of the Product with a fault-free one or removal of the defect. Belle Art Sp. z o. o. is obliged to replace the defective Product with one free from defects or remove the defect within a reasonable time without excessive inconvenience to you; with reservations and rules set out in the relevant provisions of the Civil Code.
13.6. If you are a consumer, you can instead of being proposed by Belle Art Sp. z o. o. remove the defect demand replacement of the Product, or replace the Product, instead of replacing the Product, unless it is impossible to bring the Product into compliance with the agreement in the manner chosen by you as a Consumer or would require excessive costs compared to the method proposed by Belle Art Sp. z o. o. When assessing the excess of costs, the value of the Product free from defects, the type and significance of the defect is taken into account, as well as inconveniences to which it would expose you as a Consumer another way of satisfying.
13.7. In the event that to respond to Belle Art Sp. z o. o. to the Consumer’s complaint or to exercise the Consumer’s rights under the warranty, it will be necessary to provide the Product to Belle Art Sp. z oo, a Consumer exercising his rights under the warranty may be asked by Belle Art Sp. z oo for the delivery of the Product at the expense of Belle Art Sp. z oo to the address indicated by him. If, however, due to the nature of the defect, the type of the Product or the method of its installation, delivery of the Product by the Customer would be impossible or excessively difficult, the Customer may be asked to provide Belle Art Sp. z oo after prior agreement of the date of the Product at the place where the Product is located.
13.8. Belle Art Sp. z oo will consider complaints immediately, no later than within 14 days. If you are a consumer and you request a replacement or removal of a defect or you have made a price reduction statement, specifying the amount by which the price is to be reduced, and Belle Art Sp. z o. o. did not respond to this request within 14 days, it is considered that the request was considered justified.
13.9. Belle Art Sp. z oo is responsible for the warranty if a physical defect is found before the expiration of two years from the date of delivery of the item to the User. If specified by Belle Art Sp. z o. o. or the manufacturer the expiration date of the Product for use ends after two years from the date of release of the Product to the User, Belle Art Sp. z oo is responsible under the warranty for physical defects of this Product stated before this date. A claim for removing a defect or replacing the Product with a defect-free product expires after one year from the day the defect is discovered, however, if the Product is purchased by the Consumer, the limitation period can not end before the expiry of the period referred to in the first sentence.
13.10. You can report your claims for defects in the Products to the address of Belle Art Sp. z o. o. You can also make a complaint in another chosen way. Please attach the proof of purchase of the Product (if possible) to the complaint (eg receipt, invoice). If you withdraw from the Purchase Agreement due to a Product defect, please return the Product as unused, odorless, clean and attached tags / labels that do not prevent its attempting / checking – which does not affect your right to withdraw from the contract and return of the Product. Please also ensure that the packaging of the Product protects it against damage during transport. In the complaint application, in order to expedite its consideration, please provide your name and surname, reason for the claim, claim and contact details (including e-mail address). If possible, please attach a photo of the product confirming the reservation. In the event that the complaint submission does not contain information necessary to consider the complaint, Belle Art Sp. z oo will contact you in order to obtain them.
13.11. Verification by the courier of the condition of the shipment containing the Products and in the case of damage or tamper evidence – preparation of the damage report, may facilitate and speed up the consideration of any complaint. In the event of any damage or violation, you can report it to Belle Art Sp. z o. o.
13.12. If the complaint is not accepted by Belle Art Sp. z o. o., The product will be returned to you, together with an opinion on the unwarranty of the complaint.
13.13. If recognized by Belle Art Sp. z o. o. a complaint, in the manner justifying the return of payment made to the delivery of the selected Product, Belle Art Sp. z o. o. return the amount due for the Product purchased by you, which will take place within 14 days from the date of accepting the complaint. The refund will be made in the same way as the payment for the delivery of the selected Product has been made.
14. Withdrawal from the Product Sales Agreement
14.1. If you are a Consumer, you have the right to withdraw from the Product Sales Agreement concluded via the Website for a period of 14 days, without giving any reasons and without incurring any costs other than those provided for by law.
14.2. The consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal from the contract. Such a statement may be submitted, at the choice of the Consumer, to the mailing address or e-mail address of Belle Art Sp. z oo – firstname.lastname@example.org. The date of acceptance of your notification is the date on which it was sent. This does not limit the Consumer’s right to submit any other unambiguous statement in which he informs about his decision to withdraw from the Sales Agreement.
14.3. The 14-day period for withdrawal from the contract starts in the case of a Sales Agreement – from taking the Products into possession by the Consumer or a third party designated by him, other than the carrier. If the Sales Agreement covers many Products that are delivered separately, in batches or in parts – from taking possession of the last item (Product), batch or part.
14.4. In the event of withdrawal from a distance contract, the contract is considered null and void. Belle Art Sp. z oo is obliged to immediately, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the contract, return to the Consumer all payments made by him, including the costs of delivering the Products. Belle Art Sp. z o. o. returns the payment using the same method of payment as the Consumer used, on the terms described in point. 14.5. below. If Belle Art Sp. z o. o. not suggest that he will collect the Product from you, may withhold the refund of payments received from you until you receive the Product back or provide proof of its return, depending on which event occurs first.
14.5. Belle Art Sp. z oo guarantees the return of the payment made to the delivery and selected Product. In the case of returning some Products, the basis for billing will be the value of unreturned Products from the order.
14.6. To the returned Product, please attach proof of purchase, if possible (eg receipt, invoice).
14.7. If you choose a method of delivery of the Product other than the cheapest usual delivery method offered by Belle Art Sp. z oo, Belle Art Sp. z o. o. is not obliged to refund any additional costs incurred by you.
14.8. You must return Belle Art Sp. z o. o. returned Product or transfer the Product to a person authorized by Belle Art Sp. z o. o. to receive immediately, but no later than 14 days from the date on which you resigned from the Sale Agreement, unless Belle Art Sp. z oo – as part of separate promotion terms – it will offer you the opportunity to collect Products returned from you. To comply with the 14-day deadline, it is sufficient to return the Products before its expiry. Please pack and secure the returned Products so that they will not be damaged during transport.
14.9. Returned Products should be sent back to the following address: Aleja Generała Józefa Hallera 78/7 53-318, Wrocław, Poland.
14.10. The consumer bears only the direct costs of returning the Products, unless Belle Art Sp. z o. o. under the separate promotion terms set out in the terms and conditions of the promotion agrees to incur such costs.
14.11. The consumer is liable for the decrease in the value of returned Products as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Products. Belle Art Sp. z o. o. has the right to claim damages against the Consumer, to the extent permitted by applicable law.
14.12. In the event of withdrawal from the Product Sales Agreement, the Customer is obliged to fill in a complaint document, which is available for download: Admission Form.
15. Provisions regarding non-Consumer Clients
15.1. This section of the Regulations and the provisions contained herein apply only to Clients who are not Consumers.
15.2. Belle Art Sp. z oo has the right to withdraw from the Sales Agreement concluded with the Client who is not a Consumer within 14 days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims on the part of the Customer who is not a Consumer in relation to Belle Art Sp. z o. o.
15.3. As of the moment of issue by Belle Art Sp. z o. o. The product of the carrier shall pass to the Customer who is not a Consumer the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product. Belle Art Sp. z o. o. in this case shall not be liable for any loss, loss or damage to the Product arising from its acceptance for carriage until it is delivered to the Customer and for delay in transporting the shipment.
15.4. According to art. 558 § 1 of the Civil Code, liability of Belle Art Sp. z o. o. the warranty for the Product against the Customer who is not a Consumer is excluded.
15.5. In the case of Customers who are not Consumers Belle Art Sp. z o. o. may terminate the Agreement with immediate effect and without indicating reasons by sending the appropriate statement to the Client in any form.
15.6. Ani Belle Art Sp. z o. o. their employees, authorized representatives and proxies shall not be liable to the Customer, his subcontractors, employees, authorized representatives and / or proxies for any damages, including loss of profits, unless the damage was caused intentionally by them.
15.7. In each case, the liability of Belle Art Sp. z oo, its employees, authorized representatives and / or plenipotentiaries, this liability in relation to the Customer who is not a Consumer, regardless of its legal basis, is limited – both as part of a single claim, as well as for all claims in total – up to the amount paid the price and delivery costs due to the last Sale Contract, however, not more than up to the amount of one thousand zlotys.
15.8. All disputes arising between Belle Art Sp. z oo and a non-Consumer customer are subjected to a court having jurisdiction over the seat of Belle Art Sp. z o. o.
15.9. With regard to non-Consumer Customers Belle Art Sp. z o. o. may change the Regulations at any time on the basis of generally applicable provisions of law.
16. Out-of-court ways to handle complaints and redress and the rules of access to these procedures
16.1. The use of non-judicial means of dealing with complaints and redress is voluntary. The following entries are for information purposes and do not constitute liabilities of Belle Art Sp. z oo to use extrajudicial dispute resolution.
16.2. Detailed information on the Consumer’s possibilities of out-of-court settlement of complaints and rules of access to these procedures is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorate Inspectorates Handlowa and the following Internet addresses of the Office of Competition and Consumer Protection:
16.3. The Customer who is a Consumer has the following exemplary possibilities to use non-judicial means of dealing with complaints and redress:
16.3.1. The customer is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection;
16.3.2. The customer is entitled to apply to the provincial inspector of the Trade Inspection;
16.3.3. The customer can get free assistance in resolving the dispute between the client and Belle Art Sp. z o. o. also using the free assistance of a poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
17. Transitional provisions
17.1. Belle Art Sp. z oo reserves the right to change the provisions of the Regulations for important reasons. Important reasons include in particular:
17.1.1. dictated by technical reasons to provide services electronically;
17.1.2. changes aimed at adjusting the provisions of the Regulations to comply with the applicable provisions of law;
17.1.3. changing the scope or provision of services to which the provisions of the Regulations apply, by introducing new, modification or withdrawal by Belle Art Sp. z o. o. existing functionalities or services covered by the Regulations.
17.2. In the event of making changes to the Regulations, Belle Art Sp. z o. o. will provide the consolidated text of the Regulations by publishing on the Website.
17.3. The amendment to the Regulations comes into force after 14 days from the date of sending information about the change. In the case of Users who have concluded the Agreement, i.e. those with an Account, they have the right to terminate the Agreement within 14 days from the date of notification of their change to the Regulations. The amendment to the Regulations shall be irrelevant to the ones contained by the User and Belle Art Sp. z oo. Sales Agreements prior to the amendment of the Regulations.
18. Final provisions
18.1. The Regulations are valid from December 1, 2018.
18.3. Agreements concluded by Belle Art Sp. z oo are concluded in Polish.
18.4. Consolidation, security, disclosure and confirmation to the User of the relevant provisions of the Sales Agreement concluded by sending to the User an e-mail confirming the order and by attaching a proof of purchase to the fiscal parcel. The content of the Sales Agreement is additionally recorded and secured in the information system of the Website.
18.5. Belle Art Sp. z o. o. provides technical and organizational measures appropriate to the degree of threat to the security of the services provided under the Agreement.
18.6. Belle Art Sp. z o. o. inform that use, including placing an order, and making a telephone call to Belle Art Sp. z o. o. may be connected with the need to incur costs of connection to the Internet (fee for data transmission) or telephone connection costs, in accordance with the tariff package of the service provider used by the User.
18.7. In the event of a change or cancellation as a result of a final court decision of any of the provisions of these Regulations, the remaining provisions shall remain in force and bind both you and Belle Art Sp. z o. o.
18.8. The law applicable to contracts concluded between you and Belle Art Sp. z o. o. whose subject is the services provided by Belle Art Sp. z o. o. as part of the Website on the terms specified in the Regulations, is the Polish law. Any disputes that arise as a result of the application of these Regulations will be resolved by the competent Polish courts of law. 18.9. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Electronic Services of July 18, 2002 (Journal of Laws of 2002 No. 144, item 1204, as amended); provisions of the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.